Returns & Exchanges

At Aftershock PC Australia, we are committed to ensuring your high-performance hardware meets our rigorous standards of quality and performance. If you are not completely satisfied with your purchase or encounter a technical fault, our streamlined returns process is designed to get you back to peak performance as quickly as possible.

Return Process

• 1.
  Initiate Your Request

  Contact our dedicated support team via the Aftershock support portal or email us with your order number and a detailed description of the issue or reason for return.

• 2.
  Technical Assessment

  Our expert engineers will conduct a remote evaluation to determine if the issue can be resolved via software updates or if a physical inspection at our Melbourne service center is required.

• 3.
  Secure Packaging and Shipping

  Once an RMA is authorized, securely package your system in its original protective foam and box to prevent transit damage, then attach the provided shipping label.

• 4.
  Resolution and Testing

  Upon arrival, we will perform a comprehensive diagnostic and proceed with a repair, replacement, or refund based on our warranty terms and Australian Consumer Law.